Shipping policy

DELIVERY OF GOODS AND SERVICES

Shipping (For Products)

Shipping dates are estimates. Title and risk of loss pass to you upon our delivery of goods to the common carrier. We are not liable for delays caused by third parties or "Force Majeure" events.

International Orders

For international shipments, you are the "Importer of Record" and are responsible for all duties, taxes, and customs fees. EU/UK residents have a 14-day statutory right to cancel most orders.

Force Majeure Events

We are not liable for failures or delays caused by acts beyond our reasonable control, such as natural disasters, labor strikes, war, government actions, or widespread internet/power grid failures. If such an event lasts more than 30 days, either party may cancel the affected order or service for a refund of undelivered portions.

Lost or Stolen Packages

MADISON & WOOD is not responsible for lost, stolen, delayed, or damaged packages once they have been accepted and marked as delivered by the shipping carrier. If your package is lost or stolen, please contact the shipping carrier directly to file a claim.

Refused or Undeliverable Packages

Orders returned to MADISON & WOOD due to an incorrect shipping address provided by the customer, refusal of delivery, or failure to claim the package may be subject to return shipping charges. Original shipping fees are non-refundable.

Order Cancellations

Due to our commitment to processing orders as quickly as possible, we cannot guarantee cancellation requests once an order has been submitted. All orders are considered final upon placement and cannot be canceled, modified, or changed; therefore, please carefully review your order before completing your purchase.